Private Cloud – Storage

Private Cloud – Storage

Traditionally buying or expanding existing NAS/SAN filers is not a viable solution to managing explosive unstructured content growth as one ends up with dozens of expensive Tier 1 filers or clusters, hundreds of file systems, thousands of snaps, complicated backup regimes, growing demands on power, cooling, space, and above all high operational management costs.

Our Private Cloud – Storage removes these challenges by providing a highly-scalable, cost-effective, secure and consumption-based storage solution.


G-Cloud Service ID number: 9159 3728 2959 862 (Assured) 1110 2822 1272 603 (Elevated)


Private Cloud – Storage provides single-tenant storage Infrastructure as a Service. Your data is hosted in one of our UK data centres, to gain the benefits of our mature and proven Assured and Elevated cloud platforms; or in your Crown Hosting Data Centre (CHDC).

Private Cloud – Storage is designed to be deployed as part of a larger solution to include genuine cloud services such as Enterprise Compute Cloud, Cloud Native Infrastructure, Cloud Native Application Platform or Hadoop in the Cloud. This enables you to leverage the benefits of the UKCloud; even on infrastructure that is entirely dedicated to you.


Feature Benefit
Designed to meet unique requirements: scale, budget and security Suits all budgets including upfront CAPEX and ongoing OPEX
Private single-tenant cloud storage solution provides stronger isolation assurance Dedicated; designed for the exclusive use of each customer
Disaster tolerant Two UK data centres separated by 100KM
Choice of location for your infrastructure: UKCloud or CHDC UKCloud data centres in Farnborough and Corsham are located on the same sites as the data centres offered by CHDC – providing proximity to your UK cloud hosted by us
Flexible Connectivity options: PSN, RLI or HybridConnect A choice of connectivity to suit you and your customers depending on their chosen connectivity needs
Scalable: from 100TB to over 20PB providing isolated storage Day one economies of scale: especially if moving large volumes


This service offers a dedicated storage, which provides increased performance consistency and data security over traditional multi-tenant public cloud storage options. It is ideal if you need:

  • Scale – it offers petabyte-scalable storage
  • Enhanced isolation – it provides insulation from other workloads and customers
  • Control over your budget – it has a predictable cost model


Private Cloud – Storage provides the following features:

  • Integration with existing, native and virtualised enterprise applications with no change to the application or stack
  • Native support for a wide variety of network protocols such as SMB/CIFS, NFS, HTTP and, optionally, HDFS
  • Custom hardware sizing from 100 TiB to 20 PiB+ with support for a single, large file system if required
  • Option to implement a multi-site replicated Private Cloud – Storage solution
  • Extensible with WAN acceleration solutions (for example, Riverbed) and cloud storage gateways (for example, EMC TwinStrata)
  • Option to add advanced software features such as auto-tiering, deduplication, retention, replication, quotas and snapshots

Please note: This offering delivers your dedicated storage asset to you conveniently as a cloud service. If you need the control of root access or the bespoke nature of a managed service, this product is not for you.


Service options for all-inclusive and UKCloud hosted packages include:

  • Offline facilities to support data ingestion and extraction
  • Connectivity options including HybridConnect, PSN, N3/HSCN, Janet, RLI, internet and data centre interconnect

Other service options are available. Please see our UKCloud Pricing Guide.

Additional Service Options:

Global Load Balancing

  • Enables customers to direct internet traffic across multiple end-points (which can be across different sites or different platforms)
  • UKCloud subcontracts this service to Neustar, global leaders in network and security services
  • Requires a 12-month minimum term commitment

Application-tuned DDoS protection

  • A domain-based service that can be finely tuned to the profile of specific applications and workloads
  • Complements UKCloud’s platform-level DDoS protection
  • UKCloud subcontracts this service to Neustar, global leaders in network and security services
  • Requires a 12-month minimum term commitment



Q     What is the service?

Private Cloud – Storage provides single-tenant storage Infrastructure as a Service. Your data is hosted in one of our UK data centres; or in your Crown Hosting Data Centre (CHDC).

Q     How does Private Cloud – Storage differ from UKCloud’s Cloud Storage?

The Platform Only package in Private Cloud – Storage provides you with the underlying Assured Cloud platform to host and manage dedicated storage hardware. You can arrange your own purchase of it, or UKCloud can broker it for you.

This service differs from Cloud Storage in that it allows you to purchase in bulk up front, to reduce the price per GiB.

Q     What backup/disaster recovery options do I get?

You can choose between two protection levels:

  • STANDARD provides protection in one data centre
  • ENHANCED provides remote protection in our second data centre

Q     Where will my data be physically stored?

Your data will be stored in our highly resilient, UK-sovereign tier 3 data centres, which are separated by over 100km.

Q     How much data can I store?

A core benefit of Private Cloud – Storage is that it can scale to meet the most demanding storage requirements.

Q     What network protocols are supported on the platform?

There is native support for a wide variety of network protocols including SMB/CIFS, NFS, HTTP and, optionally, HDFS.


Q     How do I access the platform?

Documentation on ways to interact with the platform is available from the UKCloud Portal Knowledge Centre.

Click here

Q     What software tools are available?

Advanced software features for Private Cloud – Storage include auto-tiering, deduplication, retention, replication, quotas and snapshots.


Q     How do I raise a support ticket?

UKCloud’s secure online Portal provides the most common service management functionality. Alternatively, you can contact support by phone or email.

Q     How do I manage my services?

Private Cloud – Storage on the Assured OFFICIAL (formerly IL2) domain can be managed over the internet (or other connectivity) by raising a Service Request via the My Calls section of the UKCloud Portal.

For the Elevated OFFICIAL (formerly IL3) domain, the security requirements are much stricter and require either a PSN-approved connection, UKCloud Secure Remote Access, or CAPS-approved encryption.

Q     What are your service maintenance windows?

As far as possible, planned maintenance of UKCloud’s infrastructure takes place between the hours of 00:00 and 06:00 (UK local time) Monday to Sunday, or between the hours of 08:00 and 12:00 (UK local time) on a Saturday or Sunday. We provide customers with at least 14 days’ advance notice of planned maintenance.

As far as possible, emergency maintenance of UKCloud’s infrastructure takes place between the hours of 00:00 and 06:00 (UK local time) Monday to Sunday, or between the hours of 08:00 and 12:00 (UK local time) on Saturday or Sunday, unless there is an identified and demonstrable immediate risk to a customer’s environment. Whenever possible, we provide customers with at least six hours’ advance notice of emergency maintenance.


Q     How can I get started with the service?

On acceptance of your order, we’ll work with you to create a detailed design for your Private Cloud – Storage service. The design will formalise the dedicated components required for the solution, including storage hardware, storage software, network hardware and cables.

If this is a new service for you, we will create your primary administrator account and send you a welcome pack, which includes the URL for the UKCloud Portal for access to the Knowledge Centre and service management function.


Q     What is the smallest unit of time that I will be billed for?

Billing depends on the packaging option chosen.  The smallest unit of time you will be billed for this service is monthly.

Private Cloud – Storage is offered under a 24-month minimum term commitment.

Q     How can I pay for the services?

Service charges are billed monthly in arrears. In addition, there will be initial upfront charges, which vary depending on the pricing model selected.

Payment can be made by direct bank transfer (BACS/CHAPS).

Q     How can I view billing information?

Billing information is available via the UKCloud Portal.

Q     What are the termination fees?

An early exit charge will be payable if the contract is terminated before the end of its original term. You are responsible for extracting their data from the platform if required.

UKCloud may make an additional charge for transferring data out of the service.

Q     Is there a free trial?

Owing to the dedicated, single-tenant nature of this service, no trials are available.


Q     What data is suitable for your cloud?

This service is hosted in the UK and operated by SC-cleared staff. It has extensive independent validation (including CESG design reviews) that it is fully aligned with the 14 CESG Cloud Security Principles, and is therefore ideal for all data classified at OFFICIAL (including OFFICIAL SENSITIVE) and legacy IL0–IL4 solutions.

Q     Can systems on different UKCloud platforms communicate with one another?

UKCloud’s Cross Domain Security Zone allows you to use the UKCloud-defined and managed UKCloud Guard, or a customer-designed and managed Walled Garden, to enable communication between platforms.

For more information, see the Cross Domain Security Zone Service Definition.