UKCloud Limited (“UKC”) and Virtual Infrastructure Group Limited (“VIG”) (together “the Companies”) – in Compulsory Liquidation
On 25 October 2022, the Companies were placed into Liquidation with the Official Receiver appointed as Liquidator and J Robinson and A M Hudson simultaneously appointed as Special Managers to manage the liquidation process on behalf of the Official Receiver.
Further information regarding the Liquidations can be found here: https://www.gov.uk/government/news/virtual-infrastructure-group-limited-and-ukcloud-limited-information-for-creditors-and-interested-parties
For any general queries relating to the Liquidations please email email@example.com
For customer related queries please email firstname.lastname@example.org
For supplier related queries please email email@example.com
Support from UKCloudX
This page is for our existing customers and partners in need of support
The UKCloud Portal
If you want to find out more about your UKCloud services, view platform notifications, or raise support tickets, please login to the UKCloud Portal.
- Once you’ve logged in, you can:
- Get information from your services
- Get the latest news from our notifications services
- Get an overview of your UKCloud estate
- Raise and manage incidents and service requests
The UKCloud Knowledge Centre
Get access to 100s of articles including Getting Started Guides, How-To Guides and useful videos on our Knowledge Centre. Including, but not limited, to articles on:
Encountered a problem?
If you think there’s something wrong with your service, your first port of call is the UKCloud Service Status page. Here you can see at a glance the overall health of UKCloud’s services and any planned maintenance.
If the service status page isn’t showing an issue for the service you’re having trouble with, please go to the UKCloud Portal to raise a support ticket.
Not sure how to raise a support ticket? Take a look at our handy Knowledge Centre Guide.
Our support team will log the details and determine how quickly it can be resolved. You’ll be able to follow progress using the Portal. If it’s an urgent issue, we’ll keep in touch with you by phone.