All aspects of the UKCloudX platform — from security and service management to sustainability — are underpinned by a comprehensive compliance framework that governs our people, processes, premises and technology.
With infrastructure located in military-grade UK data centres, our services are protected by our specialist cyber security operations centre and assessed against recognised international standards that require regular audits, assessments and inspections by certification bodies, regulators and accreditors.
We have unparalleled heritage working with the National Cyber Security Centre (NCSC, previously CESG) and maintains the people, process, premises and technology controls that enabled our platform to be one of the few to have achieved Pan Government Accreditation to IL3 (IL4 by aggregation) and to connect MoD networks such as the RLI.
UKCloudX has extended this further by creating the first High Assurance cloud for systems classified above OFFICIAL enabling the next generation of defence systems to span multiple classification levels.
Being an entirely UK owned and operated platform, UKCloudX benefits from security cleared and vetted experts (SC/DV) and independently certified processes – such as JSP604 – that provide assurance that UKCloudX is able to integrate and interoperate with systems across the MoD. UKCloudX provides transparency of our security operations that are designed to meet the needs of even the most stringent accreditors and Chief Information Security Officers (CISO/SIRO).
We have long been a Crown Commercial Services approved supplier to the G-Cloud Framework (from inception) and have specifically developed our terms and conditions to be wholly compliant with public sector procurement practices. We’ve gained approval to provide our services via a number of other public sector procurement frameworks including; Technology Services 2, Digital Outcomes & Specialists 4, Data & Application Solutions, Scottish Government Cloud Services Framework, YPO Data Centres & Cloud Hosting Framework, YPO Technology Hardware & Software and NHS SBS Cloud Solutions Framework.
Protecting the confidentiality, integrity and availability of your data is of the utmost importance to us.
Our ISO27001-certified Information Security Management System (ISMS) is based on a robust framework of information security policies and procedures, aligned with the our Risk Assessment Methodology.
This methodology constantly assesses a wide variety of threats and vulnerabilities which may compromise information assets or the supporting assets on which they depend for their security.
ISO27017 builds on ISO27001 by providing a more focused approach to managing the risks associated with the selection and use of cloud computing environments, from the perspective of both the cloud provider and the cloud consumer.
We were one of the first organisations to achieve external certification against the ISO27017 standard.
The ISO27018 standard provides a more focused approach to managing the risks associated with personal data within cloud environments.
ISO27018-specific controls include the disclosure of the geographic location of personal data, processes for the notification of data disclosures and data breaches, requirements to disclose details of sub-contracted processing activities and regulations relating to a customer’s right to access and delete personal data.
We were one of the first organisations to achieve external certification against the ISO27018 standard.
UKCloud was one of the first organisations to have successfully achieved both Cyber Essentials and Cyber Essentials Plus.
Launched by the UK Government in 2014 to reduce cyber risks across all types of organisation, this important initiative helps to safeguard the country’s growing digital economy.
We have been assessed in five key control areas – boundary firewalls and internet gateways, secure configuration, access control, malware protection and patch management.
The Plus level additionally requires thorough independent technical checks of UKCloud’s platforms and systems, and seeks to identify whether they could be compromised by a variety of different cyber-attack scenarios.
Through the National Policing Information Risk Management Policy, the National Policing Information Risk Management Team (NPIRMT) of the UK Home Office sets the central standards and controls for law enforcement agencies across the UK. The policy requires that all national police services perform a physical inspection of the data centres where their data will be stored.
UKCloud has worked with NPRIRMT to undertake a Police Assured Secure Facility (PASF) inspection of the UKCloudX platform which supports each police service in their due-diligence.
The UK Data Protection Act 2018 (incorporating the requirements of the EU General Data Protection Regulation 2016/679 “GDPR”) replaced the previous Data Protection Act 1998 from 25th May 2018. This new legislative framework represents a significantly more comprehensive approach to the protection of personal data, harmonising the data protection rights for individuals throughout the European Union and aligning existing regulatory controls across each country.
Our approach to GDPR compliance builds on our mature and proven approach to risk management and compliance. All our services are regularly risk assessed and we’ve completed detailed Data Protection Impact Assessments (DPIA) as required by Article 35 of GDPR. We’ve long had our own formally certified Data Protection Officer who is responsible for maintaining our status as a demonstrably compliant Service Provider – including overseeing our regular independent IT Security Health Checks in line with GDPR Article 25. And we provide a GDPR Evidence Pack which gives you assurance that UKCloud is ‘demonstrably compliant’.
Our services are certified CarbonNeutral® Cloud Services. To maintain our certified CarbonNeutral® status, we work with Natural Capital Partners, a world-leading provider of carbon reduction solutions, to measure and reduce our carbon footprint to net zero. This approach demonstrates UKCloud’s commitment to the pro-active management and effective control of the environmental impact of all our business activities.
UKCloudX customers receive a monthly carbon offset certificates which confirms that an independent greenhouse gas assessment has been conducted, and that the carbon emissions which resulted from their consumption of UKCloudX services have been reduced to net zero by us through verified, high-quality carbon credits, at no extra cost to the customer.
Our customers can use these certificates to provide evidence of adoption of environmental best practices. In addition, the carbon offset itself can support customers as they strive to achieve their greening ICT commitment to reduce greenhouse gas emissions by 25%.
Our established Quality Management System, certified to ISO9001, delivers robust, effective policies and processes, enabling all parts of the organisation to function efficiently and in a controlled manner.
We are committed to understanding each customer’s requirements, delivering their agreed solutions on time and to budget, and ensuring their expectations are exceeded, so that we can report the highest levels of customer satisfaction (as regularly measured by our Net Promotor Score).
We believe that the IT Infrastructure Library (ITIL) represents best practices in the field of IT Service Management, and have aligned our service management processes with the ITIL v3 process framework.
Our customers can be assured that their contact will be with experienced individuals who have a thorough understanding of our ITIL-aligned processes. Many of our employees are ITIL certified to either Practitioner or Expert level.
JOSCAR helps the defence industry meet the growing and diverse nature of regulatory requirements when it comes to managing third party risk in the supply chain.
As a registered supplier, UKCloudX provides data for JOSCAR to be the single repository for pre-qualification and compliance information – reducing the time and effort needed for procurement.
We talk the language of accreditors and information assurance.
We have a dedicated team of experts with the necessary security clearance to help you.
We help you understand our approach to assurance and how to achieve accreditation quickly and efficiently.