SUPPORT FROM UKCLOUD

This page is for our existing customers and partners in need of support.

UKCloud PortalService Status

Learn about our award-winning customer services

Customer experience

The UKCloud Portal

If you want to find out more about your UKCloud services, our latest news or usage and billing stats, please login to the UKCloud Portal.

Once you’ve logged in, you can:

  • Get information from your services
  • Get the latest news from our notifications service
  • Check out the monthly reports on service performance
  • Get an overview of your UKCloud estate
  • View your usage and billing statistics

The UKCloud Knowledge Centre

We have made our knowledge centre available to all so that you can easily access our documentation such as blueprints, user guides and how-to guides.

You will also find useful training videos and engage with our team to ask questions and improve our service.

Encountered a problem?

If you think there’s something wrong with your service, your first port of call is the UKCloud service status page. Here you can see at a glance the overall health of UKCloud’s services and any planned maintenance.

If there’s an issue with the service you’re having trouble with you will see it here – and you don’t need to do anything. As soon as the issue is resolved, our status page will be updated and your service will return to working as normal.

If the service status page isn’t showing an issue for the service you’re having trouble with, please go to the UKCloud Portal to raise a support request.

 

Step One

  • Log in to the Portal, then click ‘My Calls’

Step Two

  • Click the tab, ‘Raise a new Support Call’

Step Three

  • Follow the steps to report the problem

 

Our support team will log the details and determine how quickly it can be resolved. You’ll be able to follow progress using the Portal. If it’s an urgent issue, we’ll keep in touch with you by phone.