SUPPORT FROM UKCLOUD

This page is for our existing customers and partners in need of support.

Learn about our award-winning customer services

Customer experience

The UKCloud Portal

If you want to find out more about your UKCloud services, view platform notifications, or raise support tickets, please login to the UKCloud Portal.

Once you’ve logged in, you can:

  • Get information from your services
  • Get the latest news from our notifications services
  • Get an overview of your UKCloud estate
  • Raise and manage incidents and service requests

The UKCloud Knowledge Centre

Get access to 100s of articles including Getting Started Guides, How-To Guides and useful videos on our Knowledge Centre.

Encountered a problem?

If you think there’s something wrong with your service, your first port of call is the UKCloud Service Status page. Here you can see at a glance the overall health of UKCloud’s services and any planned maintenance.

If there’s an issue with the service you’re having trouble with, you’ll see it here – and you can be confident that we’re working on it. As soon as the issue is resolved, we’ll update our Service Status page to let you know that your service is now working as normal.

If the service status page isn’t showing an issue for the service you’re having trouble with, please go to the UKCloud Portal to raise a support ticket.

Not sure how to raise a support ticket? Take a look at our handy Knowledge Centre Guide.

Our support team will log the details and determine how quickly it can be resolved. You’ll be able to follow progress using the Portal. If it’s an urgent issue, we’ll keep in touch with you by phone.