Managed IT Operations

From Managed Monitoring as a Service to Managed Active Directory, our Managed Services portfolio aims to remove the headache of basic IT admin so you and your team can start to focus on more strategic projects.

IT estates are becoming increasingly complex

As customer solutions expand beyond the data centre into multi-cloud environments, it has become increasingly difficult to keep on top of basic IT admin. Both from a resource and a fiscal point of view. With public sector IT teams already stretched, these rudimentary tasks seem to be individually insignificant. That said, they continue to slow down transformation projects and put unwanted strain on legacy hardware.

It’s the sheer volume of work that is the issue. You already have the skills – you just don’t have the time or the resource to get everything done. Not on top of everything else. Not when the business is pushing to deploy new services. Not when failing hardware keeps letting you down.

Our Managed Services proposition removes the headache of basic IT admin, so you can your team can focus on strategic projects. Let us take care of patching servers and installing the latest updates – so you don’t have to.

Introducing our portfolio

We are delighted to offer public sector organisations the following managed services.

UKCloud offers Managed Monitoring as a Service as part of its Managed Services portfolio.

Managed Monitoring as a Service

The foundation of the Managed IT Operations portfolio. We become your first line of support, 24 hours a day, 365 days a year, receiving and reacting to any abnormal events or alerts across your IT estate. Our systems leverage the power of AIOps to reduce the amount of noise you traditionally had to filter through, enabling you to focus on the critical events that really matter.

UKCloud offers Managed VM Recovery Point as part of its Managed Services Offering

Managed VM Recovery Point

Ensures virtual machines (VM) are protected on a nightly basis. With Managed VM Recovery Point, you can have confidence that your entire VM or individual files can be restored from a Recovery Point Objective within the previous 24 hours.

UKCloud offers Patching as a Service as part of its Managed Services offering

Patching as a Service

Routine OS patch management for compute instances deployed across UKCloud’s multi-cloud. Accelerate business value by removing the burden of basic OS management. Mitigate the risks associated with out of date patching and focus your resources above the stack.

UKCloud offers Anti-Virus as a Service as part of its Managed Services offering

Anti-Virus as a Service

Protect your environment from the risks of viruses and malware

Remove the usual headaches associated with the deployment, management, and operation of an up-to-date antivirus solution to ensure business resilience and an improved security posture.

Benefit from UKCloud's Premium Managed Services offering

Premium Managed Services

We can provide you with full 24x7x365 monitoring and support for your IT systems across your multi-cloud estate, be it on-premises, on our cloud or on a cloud deployment elsewhere. This level of monitoring and support, when coupled with tuning and proactive patching, provides you with confidence that your services are operating effectively, enabling you to focus on your business outcomes. We can help with:

  • Managed SQL Server
  • Managed Remote Desktop Services support
  • Managed Active Directory
  • Managed Web Server
  • Big Data outcomes

UKCloud has a world-class Network Operations Facility

A World-Class NOC

Our Network Operations Centre (NOC) is manned by a team of 25 specialists whose sole objective is to monitor your workloads and help keep them out of harm’s way. Working 24/7, 365 days a year – you can rest easy your data is in safe hands.

UKCloud offers Award Winning Support

Award Winning Support

All our customers benefit from an allocated Service Delivery Manager who is responsible for ensuring a world-class experience with our brands from the get-go. And with a current NPS score of +56, they’re doing a pretty good job.

Security Cleared Staff

We take security seriously. And whilst our Tier-2 technical capability is one of a kind, it’s the people and processes we’ve put in place that enables us to offer a secure cloud service with multiple security domains. Pan Government Accreditation to IL3 (IL4 by aggregation), UKCloud is the first High Assurance cloud for above OFFICIAL workloads.

“UKCloud provide a secure and reliable service with a helpful Service Delivery Manager & Support Team who will always work hard to ensure the customer is happy with the service provided.”
Rashid Hussain
Head of Application Support and Cloud Hosting, SynApps Solutions

Our latest content

Hundreds of organisations use our multi-cloud platform to make their transformation happen – cheaper, faster and safer

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