SERVICE DEFINITIONS

Service Definitions for each of our current services that align to Cloud hosting, Cloud Software and Cloud Support.

Please click the links below to find your relevant service.

Find out more at our Knowledge Centre.

Cloud Hosting

Please find below the service definitions for core cloud hosting services which include IaaS and PaaS infrastructure, as well as supporting communication and licensing.

Infrastructure as a Service – Multi-tenant

 

UKCloud for VMware

Multi-tenant cloud IaaS based on VMware SDDC technologies, providing a familiar interface and structure for customers having virtualised using VMware.

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UKCloud for Microsoft Azure

AzureStack Hub delivered securely from the UKCloud platform addressing the service, connectivity and diversity requirements of UK public sector organisations and their industry partners

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Dedicated compute V2

Dedicated compute hosts and meets your security obligations by addressing compliance and regulatory requirements through physical separation of workloads.

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Disaster recovery as a service (DRaaS)

Protects your critical applications in the event of disaster or ransomware attacks by using UKCloud’s highly available supporting cloud infrastructure.

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Migration to the cloud

Smoothly manage your transition from on-premises infrastructure to cloud hosting

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Multi-Cloud for Tier 2 (UKCloudX)

Cloud technologies, with a variety of deployment models, delivered from List X data centres and supported, managed and maintained by UK Eyes Only staff, that can be connected to secure connectivity like SLI and ROSA.

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Cloud Storage

Object storage technology, optimised for scale, resilience and accessibility providing affordable cloud storage.

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Infrastructure as a Service – Single tenant

Dedicated compute V2

Dedicated compute hosts and meets your security obligations by addressing compliance and regulatory requirements through physical separation of workloads.

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Private Cloud

Secure single-tenant physical hardware enabling you to specify host and storage requirements, with options to include high performance GPU, advanced monitoring and disaster recovery capability.

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Private Cloud for Oracle Software

Private implementations of Oracle’s Engineered Systems within UKCloud’s assured, sovereign data centres, Crown Hosting Data Centres or even on-premises.

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Private Cloud Storage

Provides a secure single-tenant storage platform, which is a costeffective alternative to hosting and managing your own storage infrastructure.

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Infrastructure as a service – Supporting services

Cross Domain Security zone

Securely transfer data between the UKCloud Assured OFFICIAL security domain and the UKCloud Elevated OFFICIAL security domain, using National Cyber Security Centre (NCSC)-approved cross-domain security patterns.

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Disaster recovery as a service (DRaaS)

Protects your critical applications in the event of disaster or ransomware attacks by using UKCloud’s highly available supporting cloud infrastructure.

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Migration to the cloud

Smoothly manage your transition from on-premises infrastructure to cloud hosting

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Secure Remote Access

Securely connect to the UKCloud platform’s Elevated OFFICIAL security domain using National Cyber Security Centre (NCSC)-approved internet virtual private network (VPN) technologies.

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VMware License Service

Maintain your VMware on-premise licensing and support on a monthly pay-as-you-use basis.

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Cloud Support

Please find below the service definitions for our cloud support services which include managed services, professional services, cyber security and extended support.

Extended Network support for UKCloud

Reduces the burden customers traditionally must consider in supporting their virtual network infrastructure, to enable the reliable and stable connectivity for their solution

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Managed Active Directory

Removes the day-to-day burden of having to ensure your Active Directory services and supporting Windows servers are stable, secure and available.

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Managed IT Operations

Reduces the non-value add challenges of managing your compute assets, whilst increasing your overall level of trust and confidence in the true health of your entire multi-cloud estate

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Managed RDS Support Service

Removes the day-today burden of having to ensure your Remote Desktop Services and supporting Windows servers are stable, secure, and available.

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Managed SQL Server Service

Removes the day-to-day burden of having to ensure your SQL servers are stable, secure and available

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Managed Web Server

Removes the day-to-day burden of having to ensure your IIS or Apache web services and supporting Windows or Linux servers are stable, secure, and available.

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Neustar DDoS Protection from UKCloud

Providing powerful analytics, top-tier personalised DDoS mitigation and layer 7 protection to suppress threats

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Neustar UltraDNS from UKCloud

DNS service that delivers fast and reliable access to vital online applications with built-in security and threat intelligence.

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Security Operations Service

Cloud-hosted cyber security solution that can see your organisation’s entire IT estate, all the time, enabling complete visibility helping to identify suspicious activity, ensuring you have an up-to-date view of possible threats.

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VMware Extended Support

Provides ongoing Level 1 and Level 2 support for VMware estates where vSphere licences are operating on currently unsupported versions such as v5.5 and v6.0

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Cloud Software

Please find below the service definitions for our third-party software solutions regarding cyber security from E2E.

e2e Cloud Protective Monitoring and SOC Service

Provides a complete cloud-based cyber defence Protective Monitoring service which is delivered remotely from our secure cloud Security Operations Centre (SOC).

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e2e Cloud Sentinel SOC

Provides a fully managed SOC service utilising Microsoft Sentinel.

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