Meet Zach – IT Support

"Don’t be nervous about not knowing everything, what is most important is coming in with the best attitude, mindset and work ethic."

What attracted you to the scheme here at UKCloud?

I was attracted to the apprentice scheme at UKCloud because it offered the opportunity to gain experience and start to build on my knowledge, without requiring any degrees or certifications. I get the chance to work hands on in a field, which I had an interest in but no former experience with, learning on the job and attend the academic courses.

What are the benefits of being on the scheme with an SME?

As part of an SME you are a real part of the team.  From day one you are treated as an employee, which brings its own benefits and challenges. No matter which department you move to and work in, you get to be a full member of the team.  This is preferable to having to shadow someone or be stuck with the smaller, less representative tasks of the department, which might happen within a larger company.  This experience feels so much more valuable than just having the academic knowledge.

How will this scheme contribute to your future career aspirations?

At the end of this scheme I will receive a Microsoft Technology Associate Certification.  This provides a good starting point in the technology field and displays my understanding of a wide range of fundamental technical areas. I will also gain a year of experience with UKCloud, which is invaluable to future career prospects.

What’s it like to work with the UKCloud team?

Working with the UKCloud team is fantastic.  Everyone is helpful and friendly from day one and treat you as a member of the team. Everybody understands that we’re here to learn and become a useful, knowledgeable team member, are always able to sit down and explain a concept or problem that we may be having problem with. This friendly, helpful attitude of all the employees makes the apprenticeship a lot easier and stress free.

What are the challenges of your role?

The biggest challenge for me is trying to learn enough to take on more responsibility in my role. As part of a small department within UKCloud, it’s a challenge to find the time to learn and to solve problems that come my way.  It is always rewarding to figure out the solution to a problem and be able to apply that to a real situation to help people. The decisions I make can sometimes be a bit daunting as they can have consequences, but with any job you will make some mistakes and the important thing is to learn from them.

What tips would you give to others considering an apprenticeship?

Research the company you are going to work for.  Try to understand what they do, how they work, and be open and honest when it comes to the interviews. Your employer needs to understand how much work and responsibility to give you, otherwise you can end up with a lot more than you can handle.