Meet Catriona – Cloud Delivery Manager

"There is always plenty to learn and plenty of progression opportunities available at UKCloud "

What is your background?

I have been working in IT since the start of 2012, initially I started out in technical support roles with a customer focus. I really enjoyed working closely with customers and that is why I was driven to move towards a role that had customers at the forefront. Therefore, I decided to join UKCloud in customer support back in 2016.

What brought you to UKCloud?

There were several reasons I joined UKCloud. Firstly, I wanted a customer facing role. Secondly, one of my friends told me it was a wonderful place due to the work environment and potential career progression on offer. It hasn’t disappointed yet, since joining I have moved to a customer success manager role and more recently and customer delivery manager position. There is always plenty to learn and plenty of progression opportunities available at UKCloud.

What work are you excited about?

In my new role as cloud delivery manager I am really looking forward to developing the role further and ultimately delivering a great customer experience to our existing customers. Ultimately this role allows me to work closer with the customers and I’m excited to see what we can do together.

What does your day to day look like?

My day revolves around our customers, being both reactive and proactive. It could be contacting them regarding a query, ticket raised or being more proactive about our new products or features we are delivering. A big piece is making sure customers get the most out of our products and features but as well as that is performing service reviews with our customers

What is your ambition for you and the team?

To ensure customers feel confident in what UKCloud is delivering, making sure we reach out and are proactive in developing stronger working relationships with the customers we are supporting.