"There is always more to learn at UKCloud, with lots of exciting and new technologies in the pipeline."
What is your background?
I was initially a builder for 2 years before making the step into the IT industry. I worked as an IT analyst for 2 years at a back-up company, before advancing my career at UKCloud.
What brought you to UKCloud?
UKCloud was the natural next step up from my previous IT analyst position. The role gave me the opportunity to learn both through formal training courses, as well as on the job – gaining exposure and experience in a breadth of new technologies and processes. When I initially joined the NOC 2 years ago I was one of the first members, and the idea of building a team from scratch and the challenges that come with this was really exciting to me. It also gave me the high-level exposure to technologies and customers that I was looking for.
What work are you excited about now?
What excited me about UKCloud is the day to day tasks, as we are always dealing with new challenges and overcoming issues. There is always more to learn at UKCloud with lots of exciting and new technologies in the pipeline. But also, there is a clear development path in the NOC and lots of opportunities across the business. I’m excited to progress through the NOC or see where my career goes next. Previous team members have moved into teams various teams, from Infrastructure to Automation and Software Development so I’m excited to see where my career takes me.
What does your day look like?
Day to day my tasks revolve around monitoring and resolving issues across the whole of the UKCloud Platform. I find every day to be an interesting, there is always so much to do from training new colleagues to learning new technologies, providing feedback and creating guides for future use.
What is your ambition for you and your team?
My ambition is to progress at UKCloud through the NOC team into a NOC Engineer, and I have already come some way to achieving this. Within the NOC our target is to improve the overall platform and its health in order to ensure an excellent customer experience.
What piece of advice would you give to someone looking to join UKCloud?
When you first join UKCloud make sure you ask as many questions as possible, the first few weeks are focused on training you up to work in the NOC so make the most of them!
Don’t be scared to challenge yourself or someone from the team. Asking a question could be a chance for you to learn something as well as for one of team to improve his knowledge as well.