What to do if you have problem with your service

If you think there’s something wrong with your service, your first port of call is the UKCloud service status page (before you log a service request ).

You can see at a glance the overall health of UKCloud’s services and any planned maintenance period. If you can see there’s an issue with the service you’re having trouble with, you don’t need to do anything. As soon as it’s resolved, the status will be updated on this page and your service will go back to normal.

If the service status page isn’t showing an issue for the service you’re having trouble with, please go to the UKCloud portal at  to raise a support request:

1. Log in to the portal, click on the “Support” drop down and click on “My Calls”
2. Click on the “Raise a new Support Call” tab
3. Follow the steps to report the problem

Our support team will log the details and determine how quickly it can be resolved. You’ll be able to follow progress using the portal. If it’s an urgent issue, we’ll keep in touch with you by phone.