Customer Commitment


Our Commitment to you

At UKCloud we are committed to delivering the best service possible to all of our customers, which is why we promise to be innovative, responsive and supportive at all times.

We are UKCloud, and we are committed to:

  • Helping you understand how to get the best from all of our cloud services;
  • Taking ownership if things go wrong, and keep you in the picture at every stage of resolution;
  • Engage with you warmly, openly and honestly;
  • Listen to, and be genuinely interested in, your feedback and suggestions;
  • The ongoing delivery of our market-leading services to you at the lowest possible prices.

Our Cloud Delivery framework

UKCloud was established to help the UK public sector to save millions of pounds through gaining value from the agility and cost savings of a sovereign, assured cloud platform. We offer a portfolio of assured, agile, highly-automated cloud services that offer improved performance and better value for money, and hence make a real difference to the delivery of IT services in the UK public sector.

Focused exclusively on the UK Public Sector and structured around assurance, process compliance and service delivery, UKCloud has a dedicated, focused team. They are all experienced in the understanding of our client’s needs and driving the delivery and on boarding of services and solutions so you get the best experience possible. The delivery model we use is broken down in to four core areas;

  • Cloud Deployment
  • Cloud Delivery
  • Cloud Support
  • Cloud Evolution

As part of our commitment to Enterprise Compute Cloud, powered by VMware, we are in the process of upgrading the platform. Find out more.

Our team is your team

Our Customer Services teams act as advisers to provide high quality advice to ensure satisfaction and strengthen customer relationships and remediate customer issues. Our teams have the technical capability to answer questions on the service, give advice on technology integration and lead service optimisation activities for customers. This is all part of our commitment to offering the best possible customer service.

Interested in finding out more about UKCloud? Contact us today.


Help us, help you – defining the future product roadmap for UKCloud

UKCloud Ideas gives you the opportunity to tell us what you would like us to implement or change. Whether it’s a new product or service you want us to deliver, or the addition of something you feel is missing to an existing service we are ready and waiting to hear your suggestions.

What’s more, the UKCloud Ideas portal enables customers to vote for their favourite ideas and see if their own idea has already been suggested.

Each month we look to implement a number of the suggestions made by our customers, which in turn helps us to develop and sustain the services that we offer from UKCloud.

Since its inception over 40 Ideas have been implemented, saving a considerable amount of time and showing how we are listening to our customers.

To learn more about the success of UKCloud Ideas, please view our video here. What’s more you can tell us what you think at any time through UKCloud Ideas.