Service Director - Core Cloud Management Platform

Location GU140LX
Category Technology
Contract Type Permanent
Salary Competitive

The Service Director is a key part of UKCloud Operational Leadership Team (OLT). You will have demonstrable experience acting in a lead role in the delivery of a complex IT product, programme or service line (in this case the Core Cloud Management Platform Software including Monitoring, ITSM, Automation, Integration, Billing, Provisioning, Portal). You will use your expertise to develop and maintain actionable plans and roadmaps for your Service Family. The Service Director is supported by Practice Leads for Engineering, Deployment and Operations to create a balanced set of innovations and improvements. The Service Director works closely with a Project Manager to plan and deliver the approved set of work. The Service Director works closely with a Portfolio Manager to provide the external perspective of the service (e.g. market insight, pricing, packaging, etc).


Key Responsibilities 

  • Works with the Practice Lead’s from Engineering, Deployment and Operations to define the roadmap of new and improved capabilities provided by the service family – balancing BAU/unplanned work with planned work 
  • Accountable for service strategy, accreditations and technology vendor relationships 
  • Tracks and Reports team velocity and works with Practice Directors to forward plan for any requirements (training, recertification etc.) 
  • Accountable for reporting the performance of the products in their service family 
  • Works across Practice Directors to ensure 360 complement of resources and outcomes in delivery domain 
  • Works with the portfolio manager/director to agree the vision and strategy for the service family – understanding who our customer is and why this service family meets their needs


Essential skills

  • Highly organised – a good planner 
  • Passionate about delivering technology enabled services to meet customer needs 
  • Excellent and clear communicator (written, verbal and visual) 
  • Experience coaching others to adopt best practice 
  • Ability to lead governance activities 
  • Experience with service provider grade monitoring and management platforms (with appropriate certification or training in Enterprise Architecture, Integration or similar)


About the company

UKCloud provides an unbeatable, secure UK public cloud. Focussed solely on serving the UK Public Sector. We are committed to assurance and security while delivering flexible, agile and value-based cloud hosting to our customers.


Formed in 2012, UKCloud is based in Farnborough (Hampshire) and Corsham (Wiltshire). We have a team of 250 people and we continue to grow! We are looking for people who want a rewarding career in a business who truly invest in you as an individual.


Benefits:

  • Competitive salary plus bonus
  • 25 days' holiday increasing to 30 days over length of service, half a day birthday leave, charity day
  • Flexible working
  • Contributory pension
  • Healthcare
  • Life cover
  • Access to free parking
  • Active social and charity events
  • Cycle to work scheme
  • Onsite facilities
  • Friday breakfasts, fruit and soft drinks


UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible applicants. Applicants must be eligible to work and live in the UK and will be required to undergo and maintain appropriate UK government security clearance


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