Practice Director - Operations

Location GU140LX
Category Technology
Contract Type Permanent
Salary Competitive

The Practice Director for Operations is a key part of UKCloud Operational Leadership Team (OLT). You will have demonstrable experience in Service Management and operating large and complex environments. You will use your expertise to develop and implement appropriate standards and processes to manage and protect live services across the Practice. The Practice Director for Operations leads a cross-functional team of specialist IT professionals focused on proactively and reactively managing the environment. Your goal is to delivery industry leading uptime and security across all live environments.

Key Responsibilities 

  • Responsible for determining ‘How’ proactive and reactive work within the Practice is done and ‘Who’ does the work 
  • Creates career development opportunities and improves the capability of the Operations Practice q
  • Ensures effective interworking with other Practices (e.g. Design to Operate) within the Capability Lifecycle flow (e.g. strategy, engineering and deployment) 
  • Accountable for pastoral care of everyone within the Operations Practice (in conjunction with a deputy director/resource manager) 
  • Maintains accurate team velocity through allocating story points across BAU and other categories for the wider business

Essential skills

  • Strong understanding / qualifications in IT Operations and/or Service Management best practice 
  • Highly organised – demonstrable experience planning and managing risks and dependencie
  • Excellent and clear communicator (written, verbal and visual) to internal and external stakeholders 
  • Highly experience leading teams and coaching others to adopt best practice 
  • Strong experience with handling escalations and engaging with senior leadership 
  • Ability to lead governance activities 
  • Technical acumen to assess technical scenarios and situations, make informed decisions and be able to present back to senior leadership, peers and team with confidence and accuracy 
  • Ability to build an increasingly accurate work estimation capability supported by appropriate tracking of resource utilisation across different types of work 
  • Strong experience implementing appropriate governance assuring the quality, consistency and compliance of operations work 
  • Ability to drive behavioural change (including experience of performance management and personal development planning)

About the company

UKCloud provides an unbeatable, secure UK public cloud. Focussed solely on serving the UK Public Sector. We are committed to assurance and security while delivering flexible, agile and value-based cloud hosting to our customers.

Formed in 2012, UKCloud is based in Farnborough (Hampshire) and Corsham (Wiltshire). We have a team of 250 people and we continue to grow! We are looking for people who want a rewarding career in a business who truly invest in you as an individual.


  • Competitive salary plus bonus
  • 25 days' holiday increasing to 30 days over length of service, half a day birthday leave, charity day
  • Flexible working
  • Contributory pension
  • Healthcare
  • Life cover
  • Access to free parking
  • Active social and charity events
  • Cycle to work scheme
  • Onsite facilities
  • Friday breakfasts, fruit and soft drinks

UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible applicants. Applicants must be eligible to work and live in the UK and will be required to undergo and maintain appropriate UK government security clearance

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