Are you ready for that next career step, or maybe you just want to join a more dynamic, forward thinking and progressive organisation where you can put your full range of skills and experience to better use?
We're looking for someone to come lead and manage a NOC team to ensure the smooth running of the shift with a view of maintaining maximum availability of all UKCloud services.
We operate in a fast paced and changeable environment, so you will naturally be aligned to our culture of disruption and innovation and relish the challenge of finding ways to make this work better.
Keen to ensure your team have all the skills needed to undertake their roles and develop, you will also ensure work is allocated and handed over to each team effectively. This will include:
Maintaining the Handover and being ready to report Service Status at any moment.
Governance of Checklists, Monitoring and Change Execution.
Acting as Out of Hours Change Manager and Gate Keeper for all changes impacting the live service.
Creation of regular & on-demand reports as required.
Major Incident Management (MIM), taking the lead during any MI, the MIM will ensure the right Comms, Resourcing and Prioritisation is taking place in addition to maintaining an accurate record of events and generation of Major Incident Reports.
Ensuring the team is sufficiently trained and skilled to manage day to day tasks.
Identification and Implementation of areas for improvement around Efficiency, Quality and Coverage
Incident Management for internal tickets with additional support for Customer raised tickets out of hours.
Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.
Experience of managing a team on business critical platform in a 24/7 environment
Experience with helpdesk tools within an ITIL environment
Disciplined, organised and self-motivated
Excellent communication skills (written and verbal)
Keen attention to detail
Strong customer service orientation
Ideally Degree qualified or equivalent
Good all round IT skills across O/S, VMWare, Storage and Networking
About the Company
UKCloud provides an unbeatable, secure UK public cloud. Focused solely on serving the UK Public Sector. We are committed to assurance and security while delivering flexible, agile and value-based cloud hosting to our customers.
Formed in 2012, UKCloud is based in Farnborough (Hampshire) and Corsham (Wiltshire). We have a team of 250+ people and we continue to grow! We are looking for people who want a rewarding career in a business who truly invest in you as an individual.
Competitive salary plus 10% bonus
25 days' holiday increasing to 30 days over length of service, half a day birthday leave, charity day
Access to free parking
Active social and charity events
Childcare voucher scheme
Cycle to work scheme
Onsite facilities - Friday breakfasts, fruit and soft drinks
UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible applicants. Applicants must be eligible to work and live in the UK and will be required to undergo and maintain appropriate UK government security clearance.