Are you keen to enhance your IT experience and join our brand new Apprenticeship scheme?
Our apprenticeship programme provides work experience, training (both through UKCloud and our training provider) and an opportunity to join a fast-growing, agile, award-winning cloud company.
We are partnering with Estio Apprenticeships The apprenticeships are offered as a 15-month fixed-term contract. Successful apprentices will have an opportunity to become a permanent member of the UKCloud team.
Working as an IT Apprentice, you rotate around our customer technical teams. During your apprenticeship we are open for you to work with other teams in line with your apprenticeship training; all of this can be discussed within your 1-2-1's.
Please note that your application will be forwarded to Estio who are partnering with us to deliver our Apprenticeship programme.
Respond efficiently and accurately to customer issues and activities
Undertake work including the checklist activities, check and respond to relevant emails and tickets, track progress of calls and assist with general systems administration.
Communicate directly with customers (internal and external) to record, progress and resolve issues that they may be experiencing when using their services.
Collation of data and creation of reports to support the key functions of Availability, Capacity Planning, Release & Deployment, Security and Problem Management
Accurately update tickets and respond correctly, ensuring that communication (verbal and written) is clear
Assist in the creation and maintenance of technical or other ‘how-to’ information in the Customer Knowledge Centre and internal Support Wikis
Learn and adhere to published processes, policies and procedures for the management of incidents, requests and changes
Working closely with other teams in the business to learn the essentials of delivering high availability services and developing technical understanding of multi-tenancy and highly scalable solutions
Good IT skills and knowledge of Microsoft products (Microsoft Windows, Outlook, Excel, Word)
Attention to detail with a methodical approach; able to prioritise
Good communication skills (written and verbal)
Self-motivated to continually learn and improve
A strong interest in IT; able to evidence this interest outside of education
Be open and show enthusiasm to undertake other tasks and responsibilities as required for self-development and help to ensure the successful operation of the company where flexibility is paramount
Good GCSE qualifications (particularly English, Mathematics and IT)