Our Sync-and-Share as a Service is designed specifically for the UK Public Sector so assurance is paramount. It is at the core of everything we do. This philosophy ensures that we are able to deliver to the highest standards public sector organisations need from a service provider. This service is underpinned by UKCloud’s Pan Government Accredited infrastructure.

UKCloud built its underpinning infrastructure by leveraging market-leading technology and solutions developed by our UKCloud Alliance partners (QinetiQ, VMware, Cisco, EMC, Ark Continuity) – together these partners have invested billions in research and development (R&D):

• QinetiQ, a world-leader in cyber security, provide 24×7 security monitoring and threat detection
• VMware, Cisco and EMC together provide innovative data centre solutions, including the ubiquitous cloud operating system – VMware vCloud
• Ark Continuity operate award-winning energy efficient, Tier 3, UK data centres

The UKCloud Alliance ensures that security, reliability and performance are never compromised.

UKCloud is a UK sovereign, offering secure service with data in named, accredited data centres managed by security cleared UK support staff.

Also at the heart of Skyscape, is its compliance programme which delivers assurance in four strategic areas: Quality (ISO9001), Information Security (ISO27001), IT Service Management (ISO20000) and the Environment (CarbonNeutal® company status).

The SLA related to UKCloud Storage covers availability of the underlying Cloud Storage. It doesn’t cover the Syncplicity client software application, availability of the Syncplicity hosted orchestration layer, or resolution of support calls with Syncplicity. Syncplicity doesn’t offer a backed SLA for its service.

UKCloud provides an availability SLA and a response time SLA for the underlying Cloud Storage — see the UKCloud Storage service description.

• Syncplicity includes management features that cover security, administration and reporting:
  • Active Directory synchronisation for user provisioning, deprovisioning and single sign-on (SSO)
  • Access restrictions including admin password and login restrictions, two-factor authentication and mobile passcode
  • AES 256-bit encryption of all data both in transit (across the internet) and at rest (while stored on UKCloud’s UK-hosted Cloud Storage platform)
  • Admins can remotely wipe customer data within devices, user accounts, and folders
  • Group-level policy control with policy set ranking allows you to set who has access to your organisation’s data, where, when and how
  • Access restrictions — impose external sharing restrictions, policies that restrict or permit sharing by device, network, IP and approved domains
  • Secure shared link policies (restrict recipients, require password, set password strength and link expiration)
  • Mobile data plan policies, mobile editing policies (restrict third-party apps) and mobile push sync controls
  • Data retention policies with automatic deletion — define rules and actions around file conflict policies
  • Admins control group and user management, user storage quotas, file restores and version views
  • Usage reports — audit reports by user, device, folder, and file
  • Dashboard view of storage utilisation and seats deployed

Support for all aspects of the Syncplicity software service is provided by Syncplicity (an EMC company) via its online portals and service helpdesk.

Customer data is stored on the UKCloud Storage service. The Cloud Storage support options and SLA apply — see the UKCloud Storage service description.

Additional Service Options

Premier Support

Customer support option which offers a more personalised support experience for customers with large or complex solutions. Customers subscribing to this option will be assigned a designated Technical Account Manager who will work pro-actively with customers to optimise their solution as well as help with problem solving. Customers will also receive onsite bespoke training (including advice on DevOps), tailored workshops, performance analysis and solution suggestions, and quarterly reporting and reviews.

Global Load Balancing

• Enables customers to direct internet traffic across multiple end-points (which can be across different sites or different platforms)
• UKCloud subcontracts this service to Neustar, global leaders in network and security services
• Requires a 12-month minimum term commitment

Application-tuned DDoS protection

• A domain-based service that can be finely tuned to the profile of specific applications and workloads
• Complements UKCloud’s platform-level DDoS protection
• UKCloud subcontracts this service to Neustar, global leaders in network and security services
• Requires a 12-month minimum term commitment

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