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Welcome to the UKCloud Service Status page. This page enables you to monitor the availability and overall health of our platforms.

If you need help finding Region and Zone information, see here: https://docs.ukcloud.com/articles/other/other-ref-services-by-region.html

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Heightened Cyber Threat

UKCloud continues to monitor the ongoing situation, following Russia’s invasion of Ukraine. As part of this there have been several reports of increased levels of malicious cyber activity, so we wanted to share with our customers any insight we have related to the ongoing situation. This includes what we are hearing and seeing on our platform and in our partner ecosystem alongside the proactive steps we recommend you take to remain vigilant.

Whilst the level of threat has been heightened, it’s important to note that there has been no new identified cyber vulnerability at this time. In addition we are not currently seeing an increase in malicious activity against our customers, that said we must not become complacent with the most common method of compromise still likely to be:

• User execution of malicious files through sophisticated targeted e-mail (phishing attacks).
• Targeted DDoS
• Exploitation of specific known CVE’s

We highly recommend that customers check the security posture of their applications to ensure that common preventive measures are up to date. This includes the deployment of the appropriate patches with any updates being applied, it is also important to ensure all staff are informed and are more alert to phishing attacks with access lists being reviewed. For further information follow the guidance provided by NCSC Actions to take when the cyber threat is heightened - NCSC.GOV.UK

As a UKCloud customer you benefit from UKCloud’s platform which was designed to continue to operating in exactly these types of scenarios. The highest levels of cyber security controls and operational resilience are delivered as standard, helping to ensure a continuity of service for all our partners and customers. As a supplier of critical national infrastructure, we are regularly liaising with senior government security advisors, to provide additional assurance that our cloud platforms, cloud services and associated protective monitoring activities are operating effectively.

This is one of the many activities carried out to ensure that the capabilities of UKCloud are operating as normal with continued operational resilience and assurance.

Including:
• 24/7 protective monitoring to detect suspicious activity and threats operated by our security operations centre
• DDoS protection of our internet service included as standard
• Ability to operate in our air gapped Elevated OFFICIAL security domain

For those customers concerned about hardening your security posture further, please get in contact with your service delivery manager who can talk to you about our security operations service or tailored DDoS protection.