UKCloud Service Status - Incident History

Maintenance - UKCloud for VMware, Assured

2022-06-16T20:00:00+01:00

THIS IS A SCHEDULED EVENT Jun 16, 20:00 BST - Jun 17, 03:00 BST

May 5, 15:51 BST
Scheduled -

Where?
Region 6 Zone F

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone F as part of routine maintenance.

When?
Thursday 16 June 20:00 - Friday 17 June 03:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 40552

Maintenance - UKCloud for VMware, Elevated

2022-06-11T10:00:00+01:00

THIS IS A SCHEDULED EVENT Jun 11, 10:00 - 23:00 BST

May 12, 10:39 BST
Scheduled -

Where?
Region 5 Zone D

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Saturday 11 June 10:00 – Saturday 11 June 23:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.

VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.

For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 40761

Maintenance - UKCloud for VMware, Assured

2022-06-09T20:00:00+01:00

THIS IS A SCHEDULED EVENT Jun 9, 20:00 BST - Jun 10, 03:00 BST

May 5, 15:48 BST
Scheduled -

Where?
Region 6 Zone F

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone F as part of routine maintenance.

When?
Thursday 9 June 20:00 - Friday 10 June 03:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 40550

Maintenance - UKCloud Connectivity, Assured Internet

2022-06-07T19:00:00+01:00

THIS IS A SCHEDULED EVENT Jun 7, 19:00 BST - Jun 8, 07:00 BST

May 19, 15:24 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Tuesday 7 June 19:00 – Wednesday 8 June 07:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: GIN-CHG0044223

Maintenance - UKCloud Email & Collaboration

2022-06-06T20:00:00+01:00

THIS IS A SCHEDULED EVENT Jun 6, 20:00 - 21:00 BST

May 18, 11:18 BST
Scheduled -

Where?
Internet Facing

What?
UKCloud will be performing patching on the internet facing Zimbra email environment

When?
Monday 6 June 20:00 - Monday 6 June 21:00

Impact to customer?
Periodic impact to both the data and control plane for the duration of the change window

Change Reference Number: 40967

Maintenance - UKCloud for VMware, Elevated

2022-05-31T20:00:00+01:00

THIS IS A SCHEDULED EVENT May 31, 20:00 BST - Jun 1, 02:00 BST

May 19, 16:35 BST
Scheduled -

Where?
Region 6 Zone 12

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Tuesday 31 May 20:00 – Wednesday 01 June 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 40919

Maintenance - UKCloud Connectivity, Assured HSCN

2022-05-28T23:00:00+01:00

THIS IS A SCHEDULED EVENT May 28, 23:00 BST - May 29, 05:00 BST

May 13, 13:28 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13 & 14

What?
Third party maintenance affecting UKCloud HSCN connectivity

When?
Saturday 28 May 23:00 – Sunday 29 May 05:00

Impact to customer?
HSCN users will experience some connectivity issues while our third-party carries out network maintenance during this window.

Change Reference Number: 23751066

Maintenance - UKCloud for VMware, Assured

2022-05-25T20:00:00+01:00

THIS IS A SCHEDULED EVENT May 25, 20:00 BST - May 26, 03:00 BST

May 5, 15:46 BST
Scheduled -

Where?
Region 6 Zone F

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone F as part of routine maintenance.

When?
Wednesday 25 May 20:00 - Thursday 26 May 03:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 40549

Maintenance - UKCloud for VMware, Assured

2022-05-24T20:00:00+01:00

THIS IS A SCHEDULED EVENT May 24, 20:00 BST - May 25, 02:00 BST

May 10, 10:36 BST
Scheduled -

Where?
Region 6 Zone F

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Tuesday 24 May 20:00 – Wednesday 25 May 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.

VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.

For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 40380

Maintenance - UKCloud for Openstack, Assured

2022-05-21T08:00:00+01:00

THIS IS A SCHEDULED EVENT May 21, 08:00 - 23:00 BST

Apr 14, 15:48 BST
Scheduled -

Where?
Region 5 Zone 26

What?
UKCloud will be performing a minor update of the software to the region.

When?
Saturday 21 May 08:00 - 21 May 23:00

Timings for outage throughout the maintenance window
10:00 - 23:00 – Primary outage

Impact to customer?
The Horizon interface will become unavailable during the primary outage window.
SSO login will not be possible for the duration of the change.

Change Reference Number: 40252

Maintenance - UKCloud for VMware, Assured

2022-05-20T03:00:41+01:00

May 20, 03:00 BST
Completed - The scheduled maintenance has been completed.

May 19, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

May 5, 15:45 BST
Scheduled -

Where?
Region 6 Zone F

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone F as part of routine maintenance.

When?
Thursday 19 May 20:00 - Friday 20 May 03:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 40547

Maintenance - Disaster Recovery as a Service, Assured & Elevated

2022-05-19T18:01:24+01:00

May 19, 18:01 BST
Completed - The scheduled maintenance has been completed.

May 5, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 21, 13:32 BST
Scheduled -

Where?
Region 5 Zones D - COMPLETED
Region 6 Zone 12 - COMPLETED
Region 13 Zone 2D - COMPLETED
Region 14 Zone 2E - COMPLETED
Region 5 Zone B - COMPLETED
Region 6 Zone F - COMPLETED

What?
UKCloud will be patching the Disaster Recovery as a Service (DRaaS)

When?
Region 5 Zones D: Thursday 5 May 2022 09:00 - 1800 - COMPLETED
Region 6 Zone 12: Friday 6 May 2022 09:00 - 1800 - COMPLETED
Region 13 Zone 2D: Tuesday 10 May 2022 09:00 - 1800 - COMPLETED
Region 14 Zone 2E: Thursday 12 May 2022 09:00 - 1800 - COMPLETED
Region 5 Zone B: Tuesday 17 May 2022 09:00 - 1800 - COMPLETED
Region 6 Zone F: Thursday 19 May 2022 09:00 - 1800 - COMPLETED

Impact to customer?
The DRaaS (Zerto) control plane will be unavailable for the duration of the change. Protected VMs will not be impacted however no new checkpoints will be written to the Journal History during the control plane outage. During the DRaaS control plane outage you will also not be able to do test or live failovers.

Change Reference Number: 40507, 40508, 40509, 40510, 40512, 40513

Maintenance - UKCloud for VMware, Elevated

2022-05-18T02:00:28+01:00

May 18, 02:00 BST
Completed - The scheduled maintenance has been completed.

May 17, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 29, 10:59 BST
Scheduled -

Where?
Region 6 Zone 12

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone 12 as part of routine maintenance.

When?
Tuesday 17 May 20:00 - Wednesday 18 May 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 40545

Maintenance - UKCloud for Openstack, Assured

2022-05-14T23:00:24+01:00

May 14, 23:00 BST
Completed - The scheduled maintenance has been completed.

May 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 14, 15:40 BST
Scheduled -

Where?
Region 5 Zone 26

What?
UKCloud will be performing a scale out for increased capacity to this service.

When?
Saturday 14 May 08:00 - 14 May 23:00

Timings for outage throughout the maintenance window
09:00 - 23:00 – Intermittent outages expected

Impact to customer?
Horizon dashboard will be unavailable for a brief amount of time when the container is restarted.
SSO login will be unavailable for the duration of the change

Change Reference Number: 40406

Maintenance - Single Sign-on Service to Elevated Portal

2022-05-14T14:00:32+01:00

May 14, 14:00 BST
Completed - The scheduled maintenance has been completed.

May 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 27, 10:24 BST
Scheduled -

Where?
Elevated All Regions

What?
We are upgrading the Single Sign on Service to the latest version

When?
Saturday 14 May 08:00 - 14 May 14:00

Impact to customer?
During the upgrade, login to the Elevated Portal and any services accessed through the Portal will be unavailable. This will include My Calls. If you require assistance please call UKCloud Support team on 01252 303 300 option 2.

Change Reference Number: 40454

Maintenance - UKCloud for VMware, Elevated

2022-05-13T02:00:33+01:00

May 13, 02:00 BST
Completed - The scheduled maintenance has been completed.

May 12, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 29, 10:55 BST
Scheduled -

Where?
Region 6 Zone 12

What?
UKCloud will be performing upgrades on network equipment within Region 6 Zone 12 as part of routine maintenance.

When?
Thursday 12 May 20:00 - Friday 13 May 02:00

Impact to customer?
Minor packet loss will be observed by all customers within this region & zone as each set of devices are upgraded.

Change Reference Number: 40544

Maintenance - UKCloud Connectivity, Assured Internet

2022-05-10T07:01:25+01:00

May 10, 07:01 BST
Completed - The scheduled maintenance has been completed.

May 9, 19:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 21, 09:04 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Monday 9 May 19:00 – Tuesday 10 May 07:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: GIN-CHG0043727

Incident - UKCloud for VMware - Assured

2022-05-10T00:39:30+01:00

May 10, 00:39 BST
Resolved - This incident has been resolved.

May 9, 23:53 BST
Identified - The issue has been identified and a fix is being implemented.

May 9, 22:58 BST
Update - We have engaged our vendor and are continuing to investigate this issue.

May 9, 19:54 BST
Update - We have identified an issue where tasks started on VMware Cloud Director may not be able to complete.

If you believe your service has been affected, please contact Cloud Support.

May 9, 19:46 BST
Investigating - We are aware of a problem in Region 6 Zone F.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Maintenance - UKCloud for VMware, Assured

2022-05-09T20:52:53+01:00

May 9, 20:52 BST
Completed - Due to unforeseen issues we will be rescheduling this maintenance for a later time.

Exact rescheduled date is to be confirmed.

May 9, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 20, 10:28 BST
Scheduled -

Where?
Region 6 Zone F

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Monday 9 May 20:00 – Tuesday 10 May 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 40380

Maintenance - Single Sign-on Service, Assured Portal

2022-05-07T14:00:29+01:00

May 7, 14:00 BST
Completed - The scheduled maintenance has been completed.

May 7, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 21, 16:55 BST
Scheduled -

Where?
Assured All Regions

What?
We are upgrading the Single Sign on Service to the latest version

When?
Saturday 7 May 08:00 - 14:00 Saturday 7 May

Impact to customer?
During the upgrade, login to the Assured Portal and any services accessed through the Portal will be unavailable. This will include My Calls. If you require assistance please call UKCloud Support team on 01252 303 300 option 2.

Change Reference Number: 40446

Maintenance - UKCloud for VMware, Assured

2022-05-06T02:00:28+01:00

May 6, 02:00 BST
Completed - The scheduled maintenance has been completed.

May 5, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 20, 10:26 BST
Scheduled -

Where?
Region 5 Zone B

What?
UKCloud will be carrying out planned maintenance on VMware vCenter and related parts of the control plane.

When?
Thursday 5 May 20:00 – Friday 6 May 02:00

Impact to customer?
Control plane for accessing the Virtual Machines will be unavailable for the duration of the maintenance window.
VMs which are already running will continue to function and run normally as before.
Snapshot Protection restore facility and Journal Protection services will also be unavailable during the outage period.
For machines covered by journaling protection, journals will continue to be updated, however failover events into these zones will not be possible for the duration of the maintenance window.

Change Reference Number: 40379

Maintenance - UKCloud Connectivity, Assured Internet

2022-05-03T05:00:23+01:00

May 3, 05:00 BST
Completed - The scheduled maintenance has been completed.

May 3, 02:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 27, 15:29 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Tuesday 3 May 02:00 – Tuesday 3 May 05:00

Impact to customer?
Customers will experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change Reference Number: GIN-CHG0043831

Maintenance - UKCloud Connectivity, Assured Internet

2022-05-03T05:00:23+01:00

May 3, 05:00 BST
Completed - The scheduled maintenance has been completed.

May 3, 02:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Apr 26, 21:28 BST
Scheduled -

Where?
Assured Regions 1,2,4,5,6,13,14

What?
Third party maintenance affecting UKCloud Internet connectivity

When?
Tuesday 3rd May 02:00 - Tuesday 3rd May 05:00

Impact to customer?
Customers may experience brief packet loss while traffic converges during the 3rd party maintenance window.

Change reference number
GIN-CHG0043831

Incident - TrilioVault Self-Service Backup and Restoration - Assured

2022-05-01T00:32:27+01:00

May 1, 00:32 BST
Resolved - This incident has been resolved.

Apr 30, 23:04 BST
Investigating - We are aware of a problem in Region 6 Zone 21.

This incident is under investigation and updates will be provided when available.

If you believe your service has been affected, please contact Cloud Support.

Maintenance - UKCloud for OpenStack, Assured

2022-04-30T23:00:22+01:00

Apr 30, 23:00 BST
Completed - The scheduled maintenance has been completed.

Apr 30, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Mar 29, 17:57 BST
Scheduled -

Where?
Region 6 Zone 21

What?
UKCloud will be performing a minor update of the software to the region

When?
Saturday 30 April 08:00 - Saturday 30 April 23:00

Timings for outage throughout the maintenance window
11:00 - 15:00 – Primary outage

Impact to customer?
The Horizon interface will become unavailable during the primary outage window. Additionally, during this time as some services are stopped and started it may impact the Trilio service to perform backups.
SSO login will not be possible for the duration of the change

Change Reference Number: 40062