From Managed Monitoring as a Service to Managed Active Directory, our Managed Operations portfolio aims to remove the headache of basic IT admin so you and your team can start to focus on more strategic projects.
As customer solutions expand beyond the data centre into multi-cloud environments, it has become increasingly difficult to keep on top of basic IT admin. Both from a resource and a fiscal point of view. With public sector IT teams already stretched, these rudimentary tasks seem to be individually insignificant. That said, they continue to slow down transformation projects and put unwanted strain on legacy hardware
It’s the sheer volume of work that is the issue. You already have the skills - you just don’t have the time or the resource to get everything done. Not on top of everything else. Not when the business is pushing to deploy new services. Not when failing hardware keeps letting you down.
Our Managed Operations proposition removes the headache of basic IT admin, so you can your team can focus on strategic projects. Let us take care of patching servers and installing the latest updates - so you don’t have to.
We are delighted to offer public sector organisations the following support operations.
The foundation of the Managed IT Operations portfolio. We become your first line of support, 24 hours a day, 365 days a year, receiving and reacting to any abnormal events or alerts across your IT estate. Our systems leverage the power of AIOps to reduce the amount of noise you traditionally had to filter through, enabling you to focus on the critical events that really matter.
Routine OS patch management for compute instances deployed across UKCloud’s multi-cloud. Accelerate business value by removing the burden of basic OS management. Mitigate the risks associated with out of date patching and focus your resources above the stack.
Protect your environment from the risks of viruses and malware.
Remove the usual headaches associated with the deployment, management, and operation of an up-to-date antivirus solution to ensure business resilience and an improved security posture.
We can provide you with full 24x7x365 monitoring and support for your IT systems across your multi-cloud estate, be it on-premises, on our cloud or on a cloud deployment elsewhere. This level of monitoring and support, when coupled with tuning and proactive patching, provides you with confidence that your services are operating effectively, enabling you to focus on your business outcomes. We can help with:
Our Network Operations Centre (NOC) is manned by a team of 25 specialists whose sole objective is to monitor your workloads and help keep them out of harm’s way. Working 24/7, 365 days a year - you can rest easy your data is in safe hands.
All our customers benefit from an allocated Service Delivery Manager who is responsible for ensuring a world-class experience with our brands from the get-go. And with a current NPS score of +56, they’re doing a pretty good job.
We take security seriously. And whilst our Tier-2 technical capability is one of a kind, it’s the people and processes we’ve put in place that enables us to offer a secure cloud service with multiple security domains. Pan Government Accreditation to IL3 (IL4 by aggregation), UKCloud is the first High Assurance cloud for above OFFICIAL workloads.
“UKCloud provide a secure and reliable service with a helpful Service Delivery Manager & Support Team who will always work hard to ensure the customer is happy with the service provided.”
Hundreds of organisations use our multi-cloud platform to make their transformation happen – cheaper, faster and safer
