Customer Services

Undergraduate Opportunities (12-month fixed-term contract)

Our Customer team is comprised of service and support covering customer success, a support desk and technical account management.

This is an excellent opportunity for our undergraduates to gain true exposure to all areas that directly interact with UKCloud customers. Examples could include ensuring customers receive the right technical product information through to managing alerts and incidents.

We are looking for people who are studying a Computing or related course.

Skills and Experience

• Excellent verbal communication skills
• Accuracy in written communications
• A desire to learn new skills and gain experience across the organisation
• Reliable, conscientious and a methodical approach to tasks
• Ability to prioritise tasks
• Enthusiasm and dedication to successfully completing tasks on time and as specified

Technical and customer aptitude and knowledge will be assessed during the interview process, some customer services experience and a background knowledge of virtualisation, cloud computing and IT Service Management (ITIL) activities would stand the candidate in good stead.

Other Information

• Satisfactory references from your course tutors
• Excellent results and grades in your assessments and examinations to date
• This role will be based at the Company’s offices in Farnborough, Hampshire
• UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates
• Candidates must be eligible to work and live in the UK and will be required to successfully undergo Security Clearance

We’d love to hear from you!

Please send us your CV and covering letter, telling us why you’re interested in the role and working with the UKCloud team: [email protected]

Interviews will take place in between November and January and short-listed candidates will be invited to come and meet us at our offices in Farnborough