NOC Engineer

Farnborough, Hampshire

About the Role

Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our technical operations team. Part of a 24/7 shift team – good shift pattern over a 5-week rota.

Key Responsibilities

• As a senior member of the NOC, you will be expected to lead and mentor your team, prioritising work to meet service targets including:
• Performing second pass problem determination and troubleshooting of all Incidents.
• Making recommendations and taking recovery actions as directed.
• Execution of Changes and Restores.
• Maintain handover logs, ticket updates and the creation of regular & on demand reports as required.
• Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount.
• This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota.

Skills and Experience

• Proven successful track record of within the IT or related industry
• Excellent OS skills (Windows/Linux)
• Working knowledge of VMWare
• Working knowledge of Network technologies
• Proven analytical skills

Knowledge/experience of the following is advantageous:

• Experience of running a business critical platform in a 24/7 environment
• Experience with helpdesk tools within an ITIL environment.
• Disciplined, organised and self-motivated.
• Excellent Communication skills
• Keen attention to detail
• Strong customer service orientation
• Ideally Degree qualified

UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Candidates must be eligible to work and live in the UK and will be required to undergo and maintain UK government security clearance.

To apply, please click here and send us your current CV and a covering note detailing your current salary and the reasons you wish to join us. We look forward to hearing from you.