Director of Platforms

UKCloud’s services are driven from high-scale, high security and highly available platforms. The newly created role of Director of Platforms will be a member of the senior management team and lead multi-disciplinary teams to operate and maintain our infrastructure, seeking to continually improve the experience of our Customers.

You will be a proven technical operation leader with track record of success within a 24/7 cloud environment. You will be able to clearly demonstrate your leadership qualities and delivery through people, create agility and value through teams and deliver exceptional customer satisfaction.

Key Responsibilities

• Lead a high performing, multidisciplinary technical team supporting our compute and storage cloud platforms (i.e. networks, infrastructure, virtualisation, applications and everything in-between)
• Champion the use of best practices within the team, acting on any opportunities to improve the way that we deliver to our Customers
• Overall responsibility for the operational platform through continuous improvement, effectiveness and high availability
• Ensure correct tooling (monitoring, fault detection, etc.) and embrace modern IT practices of automation and open documentation
• Develop and maintain excellent stakeholder relationships, both internal and external (customers, key technology suppliers, etc.)

Knowledge/Skills/Experience

• Degree level qualification or equivalent
• High level of general technical knowledge; credible when working with internal and Customer experts
• Disciplined and organised; able to manage and motivate a team to produce the highest quality of service in a busy and changing working environment
• Enthusiasm and tenacity for continual improvement
• Diplomacy and highly effective communication skills for engagement with senior Customer stakeholders
• Experience with the use of ITIL and audit processes such as ISO 20000

UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Candidates must be eligible to work and live in the UK and will be required to undergo and maintain UK government security clearance.

To apply, please click here and send us your current CV and a covering note detailing your current salary and the reasons you wish to join us. We look forward to hearing from you.