Cloud Platform Technical Lead

Farnborough, Hampshire or Chippenham, Wiltshire

Our Technical Lead team is focussed on being the technical escalation point for Operations and Solutions Delivery. We are continuing to grow our team and are looking for people who may not know everything but have the skill and enthusiasm to learn and join us on the journey to continue to grow our business.

Successful people at UKCloud:

• Enjoy solving problems and thrive on it
• Are curious – we are learning all the time and we want you to bring your current skill set (which may fill gaps in our knowledge) and continue to learn with us
• Have technical humility – we have some great people here, and they want to be better
• Love managing and delivering new capability for our customers
• Innately think about extensibility, documentation and automation
• Enjoy a hard day’s work and have some fun along the way
• Driven by quality and customer satisfaction

About the Role

Reporting to the Technical Operations Manager, these roles are the point of escalation for the Operations team to access 3rd line support and solutions delivery on client deployment projects.

We are looking for people who do not want to be restricted by a single technology, people who want to learn and be passionate in driving innovation within the G-Cloud space.

You will proactively administer, analyse, trend and troubleshoot specific issues within UKCloud’s cloud infrastructure to achieve the highest possible availability of services for our customers. With experience of owning and resolving issues, you will champion the use of best practice within the support teams to quickly and effectively close-out customer issues.

Please note that these roles participate in out-of-hours escalation.

Our infrastructure is delivered using technologies from VMware (vCloud), OpenStack and hosted on Unified Computing Systems (UCS). You will need strong Linux skills and as well as experience in supporting various database products.

You will work with all levels of technical support from NOC, Infrastructure Engineers, DevOps and Architects and your ability to work with each of these teams is key to the success of this role.

This position embraces Agile principles and adheres to ITSM standards. You will need to be adaptable and forward thinking in terms of supporting or assisting other engineers to provide end to end support.

Skills and Experience

Essential:

• Excellent technical level and exposure to:
  • Large scale virtualisation –VMware vSphere
  • Core DC technologies – servers, networks and storage (SAN)
  • Operating Systems – Windows and Linux (RHEL and CentOS)
• Experience in supporting various database products (MySQL, PostgreSQL)
• Networks and Security – TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC, and SSL-VPN
• Networking technologies and protocols (Cisco next-gen Data Centre products and technologies is desirable)
• Operational support of critical 24/7 IT services
• Experienced in Service Management environments ideally aligned with ITIL.
• Excellent customer service/support with clear communication skills (written, verbal and presentation)
• Experience of delivering informal training, webinars, and coaching colleagues
• Hands-on, self-organised, motivated to learn in a rapidly changing and innovative environment, a team player

Desirable:

• vCloud Director
• Other Linux expertise
• Scripting (Python, Bash, PERL, Ruby)
• Productivity tools (ElasticSearch, Hadoop, Zimbra & messaging)

Additional Information

This is a full time role is managed as part of UKCloud’s professional working day and participate in out-of-hours support activities (on-call), for which an allowance will be paid.

UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. Candidates must be eligible to work and live in the UK and will be required to undergo and maintain UK government security clearance.

To apply, please click here and send us your current CV and a covering note detailing your current salary and the reasons you wish to join us. We look forward to hearing from you.