Cloud Operations Analyst

Are you an engineer/technician looking for a better opportunity to learn and develop within a fast-growing cloud organisation?

If yes, then this role could be for you.

We are looking for an engineer to join our 24/7 infrastructure monitoring team. 

You will be comfortable to perform second pass problem determination and troubleshoot incidents, whilst making and acting on your recommendations for improvement.

Working as a wider team, you'll maintain handover logs, ticket updates, reporting and ensure a good transition between each shift.

This role works on a shift pattern that includes Day, Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota. A shift allowance is applicable.

Essential skills

Good OS skills for Linux and Windows

Working Knowledge of Routing and Switching

Solid analytical problem-solving skills

Good team working and communication skills

Disciplined, organised and self-motivated

Desirable skills

Working knowledge of VMware (vSphere, vCloud, NSX)

Working knowledge of network technologies (Cisco products and CLI, routing and switching, ASA/Firewall, VPN)

Working knowledge of compute and storage hardware (Rack and Blade servers, SAN)

Experience using APIs

Experience working with monitoring tools and systems

Knowledge of scripting languages (Python and PowerShell)

Knowledge of virtualisation platforms

Experience of alert and event management in a 24/7 environment, supporting business-critical services

Experience with helpdesk tools within an ITIL environment

About the company

UKCloud provides an unbeatable, secure UK public cloud. Focussed solely on serving the UK Public Sector. We are committed to assurance and security while delivering flexible, agile and value-based cloud hosting to our customers.

Formed in 2012, UKCloud is based in Farnborough (Hampshire) and Corsham (Wiltshire). We have a team of over 250 people, and we continue to grow. We are looking for people who want a rewarding career in a business who truly invest in you as an individual.

Benefits:

• Competitive salary plus 10% bonus
• 25 days' holiday increasing to 30 days over length of service, half a day birthday leave, charity day
• Flexible working
• Contributory pension
• Healthcare
• Life cover
• Access to free parking
• Active social and charity events
• Cycle to work scheme
• Onsite facilities
• Friday breakfasts, fruit and soft drinks

UKCloud is an equal opportunities employer and positively encourages applications from suitably qualified and eligible applicants. Applicants must be eligible to work and live in the UK and will be required to undergo and maintain appropriate UK government security clearance.

NOC Analyst | Engineer | NOC | Network Operations Centre | IT Engineer | IT | Information Technology | Infrastructure | Monitoring | Event Management